HR ONE LONDON LIMITED — Insurance and Safety for an Insured Removal Company

At HR ONE LONDON LIMITED we operate as a fully licensed and insured removal company committed to delivering safe, reliable moving services for households and businesses. Our safety culture is built around comprehensive insurance cover, rigorous staff training and practical on-the-job safeguards that protect your property and our team. This page outlines how our public liability insurance, workplace risk assessments, personal protective equipment (PPE) protocols and continuous training work together to make us a trusted insured removals company.

We recognise that moving is one of the highest-risk service activities for damage and injury. That is why HR ONE LONDON LIMITED holds tailored public liability insurance designed to cover third-party injury and property damage caused during a removal operation. Our cover is specifically adapted to the needs of an insured removal firm operating in urban, suburban and commercial settings, ensuring business owners and private clients alike can book with confidence.

Public liability is the cornerstone of our insurance programme. It covers accidental damage to customers' premises, contents and neighbouring properties, as well as third-party bodily injury that could arise during loading, transit and unloading. As an insured moving company we ensure that our policy limits, conditions and excesses are reviewed annually and matched to the level of risk presented by each job.

Staff Training, Competency and Safe Working Practices

Well-trained staff are essential to making insurance meaningful in practice. HR ONE LONDON LIMITED invests in a structured induction and ongoing training programme that covers manual handling, safe lifting techniques, vehicle loading, securement of goods and customer interface protocol. Every operative is trained to follow industry best practices and our internal safe systems of work.

Our training pathway comprises classroom instruction, practical on-van coaching and periodic competency assessments. New joiners shadow experienced crews, complete accredited manual handling modules and demonstrate proficiency with equipment such as trolleys, ramps and furniture protection materials. This multi-layered approach supports our status as an insured removal service provider by reducing incidents that could lead to claims.

In addition to technical training, staff complete modules on customer care and reporting procedures. We emphasise clear communication so that hazards identified on-site can be managed immediately, and documented correctly for every job, which helps speed up any insurance processes should they be needed.

Personal Protective Equipment (PPE) and On-Job Safety Measures

HR ONE LONDON LIMITED provides and enforces appropriate PPE across all operations. Our standard issue includes high-visibility jackets, steel-toe safety boots, gloves tailored for handling fragile or sharp objects, and back supports when necessary. We also maintain a stock of specialised protective materials—blankets, corner protectors and surface coverings—to prevent damage to floors and fixtures.

PPE use is not optional; it is part of our contractual terms with staff and integrated into daily pre-job briefings. Supervisors conduct spot checks and records to ensure compliance. Where work involves complex or heavy items, we deploy additional specialised equipment such as lifting straps, furniture sliders and mechanical aids to further reduce manual handling strain and the potential for injury or damage.

Beyond individual PPE, our on-the-job safety measures include vehicle checks, load restraint protocols and clear signage during operations. Vehicles are fitted with suitable restraints, and drivers receive specific training in securing loads to minimise transit movement — a key factor in both preventing damage and meeting insurer expectations for an insured removals company.

Risk Assessment Process — Systematic, Documented and Job-Specific

Risk assessment is central to how HR ONE LONDON LIMITED operates as an insured removal company. For every booking we perform a documented, job-specific risk assessment that identifies hazards, evaluates the level of risk, and specifies control measures. Our process aligns with recognised health and safety frameworks and supports our insurance claims defensibility.

Key steps in our risk assessment process include:

• Pre-Visit Screening: Telephone or digital checks to capture access constraints, parking, staircases and any fragile items.
• On-Site Inspection: A walk-through to identify trip hazards, narrow corridors, lift capacity and structural limitations.
• Documentation: Written records with photographs where necessary to create an auditable trail.
• Control Measures: Specific instructions for PPE, number of crew required, equipment needs and traffic/pedestrian management.
• Review and Sign-Off: Job leader confirms the plan and communicates it to the crew before work starts.

Incident Reporting, Continuous Improvement and Insurance Liaison

Despite the best precautions, incidents can still occur. We maintain a transparent incident reporting system so that any injury or damage is recorded immediately, investigated and lessons are implemented. This enables us to maintain low claim frequencies and to negotiate favourable terms with insurers as a responsible insured removal firm.

Continuous improvement is supported through regular safety audits, feedback from competency assessments and review meetings where insurance performance data is shared with operational managers. These cycles of review keep our processes current and responsive to emerging risks.

Why Our Insurance and Safety Practices Matter to You

Choosing HR ONE LONDON LIMITED means choosing an insured moving company that combines robust public liability cover with proactive safety systems. Our integrated approach reduces the likelihood of loss, speeds up resolution if claims are needed and delivers peace of mind that your move will be handled professionally.

We uphold high standards for insurance, PPE, training and risk assessment so every removal is safer, more efficient and less disruptive for customers and neighbouring properties. Our commitment to documented processes and competent staff ensures we remain a leading, fully compliant insured removals company in every job we undertake.